If you fail the pre-session connection test on Panacea, do not worry. This is a common issue that can be quickly resolved by contacting our Technical Support team directly through the platform or by phone.
How to Get Help
Chat with Support via Panacea
- Look at the bottom of your Panacea screen.
- Click the Support button to start a live chat directly with our Technical Support team.
Additional Troubleshooting Tips
If you want to quickly check a few basic settings before calling, consider:
- Ensuring you are on a supported web browser (Google Chrome or Safari).
- Restarting your internet router to refresh your connection.
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