How can I reset my internet router?

Restarting your internet router is one of the quickest and most effective ways to fix connection problems before or during a online session.

Step-by-Step: How to Restart Your Router

1. Locate the power cord: Find the main power cable, which is usually plugged into the back of your router.
2. Unplug the cord: Disconnect the power cable and wait at least 30 seconds to allow the router to completely shut down.
3. Plug it back in: Reconnect the power cable and let the router reboot. This process may take a few minutes.
4. Check your connection: Once the lights on your router settle, verify that your device is reconnected to the internet.

Still No Connection?

• Contact your Internet Service Provider (ISP): If your router fails to reconnect to the internet, your internet provider may be best placed to assist with line or router issues.
• Reach out to Technical Support: If you still need help during or before your session, contact our tech team by clicking on the Support button at the bottom right hand corner of your screen, this will start a live chat directly with our Technical Support team.